FAQs

ondemand markeplace

  • Are your technicians available 24/7, 365 days a year?

    Yes, we are available all times, every day of the year.

  • How do I request services?

    Enroll for services directly on the Sitehands platform to get started right away, or request additional information from our world class team at: sales@sitehands.com.

  • What is Sitehands OnDemand?

    If you need a technician to perform an IT field services task, Sitehands delivers. Using the Sitehands website, and soon the Sitehands OnDemand mobile app, any person, from any company, can purchase IT field services without a long-term contract needed.  We don’t lock you in, we just provide quality IT field service to your doorstep, whenever and wherever you need it.

  • Will I know the cost before I pay?

    Yes, we believe in transparent and real-time pricing. You will always know the cost of services before you submit a request.

providers

  • Can Sitehands help me grow my business?

    Yes, Sitehands simply provides additional customers and jobs to your existing customer base.

  • How do I become a provider?

    To join the Sitehands Community of Providers, enroll via our portal and a Sitehands member will be in touch with you soon to share more details about our Partner program.

  • How does Sitehands benefit local communities?

    We are helping local communities flourish by providing our local Providers with jobs in their communities. We believe in empowering local businesses and giving them the tools and technology they need to succeed.

  • What are the benefits of partnering with Sitehands?

    Improve utilization, grow revenue and expand your client base.

  • Will I still stay in control of my business?

    Yes, Sitehands’ Providers learn that we don’t compete with them, we compliment them. We are opening up more job opportunities for our Partners globally.

enterprise solutions

  • How do I request services?

    Enroll for services directly on the Sitehands platform to get started right away, or request additional information from our world class team at: sales@sitehands.com.

  • What cities do you deliver services in?

    We deliver IT field services in more than 4,000 cities across the globe today. No matter the location, we will serve your needs and guarantee the delivery of quality outcomes and services.

  • What IT field services do you offer?

    Sitehands provides global coverage for the following IT field services:

    1. Site Surveys and Assessments
    2. On Demand Support & Break / Fix
      • IT Infrastructure
      • End User Desktop Support
      • Data Center Infrastructure
    3. Infrastructure Projects
      • Upgrades & Life Cycle Refresh
      • Structured Cabling
      • Compliance Remediation
      • Security Uplifts
    4. End User Support & Projects
      • PC / Desktop Refresh & Upgrades
      • Office Moves, Installs, Upgrades
    5. Corporate Real Estate Projects
      • Office IT Build Out
      • Multimedia, Collaboration, AV
    6. Data Center Projects
      • Build Out, Moves & Decommissions
      • Upgrades & Refresh

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US: 866-628-3128 | Outside US: 704-323-8930, option 1 | support@sitehands.com