Remote Emergency Break/Fix for a Fortune 10 Financial Customer
When thousands of employees are affected by an emergency break/fix, you don’t have 24-48 hours to wait for a technician to arrive. You need a fast and consistent response time to end frustrating user downtime. Our client needed Sitehands to
reduce technician arrival time, as well as accelerate resolution time. Without dedicated on-site technicians, our customer
paid specialists to travel by plane to reach sites. This created significant delays in response time, as well as incurring costly
expenses from last-minute travel.