case studies

Case Studies 12. December 2018

Remote Emergency Break/Fix for a Fortune 10 Financial Customer

When thousands of employees are affected by an emergency break/fix, you don’t have 24-48 hours to wait for a technician to arrive. You need a fast and consistent response time to end frustrating user downtime. Our client needed Sitehands to reduce technician arrival time, as well as accelerate resolution time. Without dedicated on-site technicians, our customer paid specialists to travel by plane to reach sites. This created significant delays in response time, as well as incurring costly expenses from last-minute travel.

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